Terms of Service

1. Who you are contracting with

Idara is provided by Mawrid al Usul Company for Investment (شركة مورد الأصول للاستثمار), registered in the Kingdom of Saudi Arabia under commercial registration 7033946281. In these terms, "we" and "us" mean that company; "the platform" means Idara and the website at my-idara.com.

2. What Idara is

Idara is an operations platform for restaurant groups. It covers stock and ordering, kitchen production and food cost, waste and audits, internal requests and approvals, customer complaints, staff records, sales reporting, and company documents. It can connect to services a customer already uses, listed in our Privacy Policy.

3. Early access

Idara is not yet generally available. Joining the waitlist creates no contract and no obligation on either side.

• We decide who is offered early access, and in what order.
• Early access may be provided free of charge, and may be withdrawn or changed.
• During early access, features may change, be delayed, or be removed.
• We give no service-level commitment during early access unless we have agreed one with you in writing.

4. Accounts

• Access is by invitation only. Accounts are created for named people by an administrator at your organisation; there is no public sign-up.
• You are responsible for what happens under your account, and for keeping your sign-in secure.
• Do not share an account. The audit log attributes every action to an account, and a shared one makes that record worthless.
• Tell us promptly at systems@mao-sa.org if you believe an account has been compromised.

5. Acceptable use

You agree not to:

• Break the law, or infringe anyone's rights, using the platform.
• Upload material you have no right to upload, or that is unlawful or harmful.
• Attempt to access data belonging to another customer, or any part of the system you have not been granted.
• Probe, scan or test the security of the platform without our written permission, or interfere with its operation.
• Reverse engineer, decompile, or copy the platform, except where the law says you may despite this term.
• Resell or provide the platform as a service to anyone else without our written agreement.
• Use the platform to send unlawful or unsolicited messages, including through its text-message features.

6. Your data

• You own it. Information you put into Idara remains yours. We claim no ownership of it.
• We only act on your instructions. We use your data to provide the platform to you, and for nothing else. We do not sell it, and we do not use it for advertising.
• You are responsible for what you enter. That includes having a lawful basis to hold information about your employees and your guests, telling those people what they must be told, and honouring their requests. Where you store health information — including health cards — you are responsible for the additional duties that attach to it.
• Getting it back. While your agreement is running you can export your data through the platform. When it ends, you have 30 days to ask for an export, after which we may delete it.
• Our Privacy Policy explains how we handle personal information, and forms part of these terms.

7. Connected services

You may connect Idara to services you already use. Today those are your Google Business Profile, your Facebook Pages and Instagram professional accounts, your TikTok account and TikTok for Business, your HungerStation merchant account, your point-of-sale (Foodics), your accounting system (Odoo), your HR system (JISR), your reviews service (Localyser) and your SMS provider (Unifonic or Msegat). If you connect any of them:

• You confirm you are entitled to grant that access for your organisation.
• You remain bound by that provider's own terms. That includes, where you connect them, the Google API Services User Data Policy, the Meta Platform Terms and Developer Policies, and the TikTok Developer Terms of Service.
• Our Privacy Policy sets out, platform by platform, exactly what each connection lets us read or do, what we never do with it, and how it is deleted. Sections 5, 6 and 7 cover Google, Meta and TikTok respectively.
• Actions Idara takes at your instruction — replying to a review, publishing a post, sending a message — are your actions, and you are responsible for their content.
• We are not responsible for a connected service changing, restricting or withdrawing its interface, and such a change is not a failure of our platform.
• You can disconnect any service at any time from within the platform.

8. Availability and support

We work to keep the platform available, but we do not promise it will be uninterrupted or error-free. We may take it down for maintenance, and will give notice where that is reasonably possible. Support is provided at systems@mao-sa.org during Sunday to Thursday, 9am to 6pm (Riyadh time).

9. Fees

Where the platform is provided free during early access, no fee is payable. If we later agree paid terms with you, those will be set out separately and will prevail over this section. We will give reasonable written notice before charging for anything provided free.

10. Our intellectual property

The platform, its software, design, documentation and the Idara name and marks belong to us. These terms grant you a limited, non-exclusive, non-transferable right to use the platform for your own business while your agreement is running, and nothing more.

If you send us suggestions or feedback, we may use them freely and without obligation to you.

11. Confidentiality

Each of us may learn confidential information belonging to the other. Each agrees to protect it as carefully as its own, to use it only for the purpose of this agreement, and not to disclose it except to people who need it and are under similar duties. This does not cover information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law.

12. Suspension and termination

• You may stop using the platform at any time.
• We may suspend access immediately where there is a security risk, a legal requirement, or a serious breach of section 5. We will tell you why, and restore access once the cause is resolved.
• Either of us may end the agreement on 30 days written notice, or immediately if the other commits a material breach and does not fix it within 30 days of being asked.
• Sections 6, 10, 11, 13, 14 and 16 survive the end of the agreement.

13. Disclaimers

To the fullest extent the law allows, the platform is provided as it is, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Idara reports on your operations, including stock, cost and sales figures, and draws data from systems outside our control. Those reports are a tool, not professional advice. You remain responsible for your own financial, tax, employment and regulatory decisions, and for checking any figure you rely on.

14. Limitation of liability

To the fullest extent the law allows, neither of us is liable to the other for indirect or consequential loss, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, however caused.

Our total liability arising out of or in connection with these terms is limited to the greater of the amount you paid us in the twelve months before the claim arose, or SAR 1,000.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

15. Indemnity

You will defend and indemnify us against claims brought by a third party arising from information you put into the platform, from your use of it in breach of these terms, or from your breach of a connected service's own terms.

16. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia have exclusive jurisdiction over any dispute, save that either of us may seek urgent injunctive relief anywhere.

17. General

• These terms, with the Privacy Policy, are the whole agreement between us on this subject.
• If any term is unenforceable, the rest continues in force.
• Not enforcing a term at one time does not waive it.
• You may not transfer these terms without our written consent. We may transfer them to a group company or in connection with a sale of the business.
• Neither of us is liable for failure caused by events beyond reasonable control.
• We may amend these terms. Where a change is material, we will give notice before it takes effect, and continued use afterwards means you accept it.

18. Contact

Mawrid al Usul Company for Investment (شركة مورد الأصول للاستثمار) · Building 7448, Al Andalus Branch Street, Al Hamra District, Jeddah 23212, Kingdom of Saudi Arabia · systems@mao-sa.org